Refund policy

SHIPPING, RETURN & REFUND POLICY

SHIPPING

Processing time: 1–3 business days after payment confirmation.
Metro Manila: 2–3 business days
Outside Metro Manila: 3–5 business days
Nationwide shipping across the Philippines.

A tracking number will be sent once your order is dispatched. Delivery times are estimates and may vary due to courier delays or peak seasons.

Please double-check your address and contact number before ordering. Re-shipping fees for returned parcels due to incorrect details or failed delivery will be shouldered by the customer.

RETURNS

We accept returns within 7 days of delivery for wrong, damaged, or defective items only. Items must be unworn, unwashed, with tags attached, and in original packaging.

We do not accept returns for change of mind or wrong size ordered — please check our Size Chart before ordering.

To request a return, message us at @bvkause on Instagram or Facebook with your order number and clear photos or video of the issue. An unboxing video is required for claims of wrong, missing, or damaged items.

REFUNDS

Approved refunds are processed within 5–7 business days via GCash, Maya, or bank transfer. You may also choose a replacement or store credit.

If the return is due to our error, we cover the return shipping. Otherwise, return shipping is shouldered by the customer.

CANCELLATIONS

Orders can be cancelled within 12 hours of ordering, as long as they haven't shipped.

For any concerns, message us at @bvkause on Instagram or Facebook.